Privacy Policy

Company: Codentify Pty Ltd ("we", "us", "our")
Location: Perth, Western Australia, Australia

1. Our Commitment to Privacy

Codentify is committed to protecting your privacy and ensuring the security of your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website, use our ROI calculators, or engage our engineering services.

2. The Information We Collect

We only collect personal information that is reasonably necessary for our business functions. The types of information we may collect include:

• Identity & Contact Data: First name, last name, corporate email address, phone number, job title, and company name.
• Project Inquiry Data: Information you provide regarding your technical objectives, budget, infrastructure needs, and timelines via our contact forms and discovery calls.
• Technical & Usage Data: IP addresses, browser types, timezone settings, operating systems, and information about how you navigate and interact with our website (collected via cookies and analytics tools).

(Note: Client source code, proprietary databases, and internal intellectual property provided during active development sprints are governed by our Master Services Agreements (MSAs) and Non-Disclosure Agreements (NDAs), which enforce even stricter confidentiality protocols).

3. How We Collect Information

We collect personal information through the following methods:

• Direct Interactions: When you fill out forms on our website, download our pricing guides, subscribe to our Architecture Brief, or book a technical discovery call.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data using cookies, server logs, and similar tracking technologies.
• Third-Party Sources: We may occasionally receive B2B contact information from analytics providers or professional networking platforms (e.g., LinkedIn).

4. How We Use Your Information

We use your personal information strictly for the following purposes:

• To provide and manage our software development and AI engineering services.
• To respond to your inquiries, send project quotes, and schedule discovery calls.
• To send you our technical newsletters, pricing updates, and relevant industry insights (you may opt out of these marketing communications at any time).
• To analyse website traffic and improve our digital user experience.
• To comply with our legal and regulatory obligations under Australian corporate law.

5. Artificial Intelligence & "Zero-Data-Retention"

As an AI-native engineering firm, we hold ourselves to the highest standards of AI data security.

• Website AI Tools: Any interactions with AI chatbots or calculators on our public website are subject to this Privacy Policy.
• Client AI Development: When we utilise Large Language Models (LLMs) or Agentic AI to build custom software for our clients, we utilise strict Zero-Data-Retention enterprise APIs. Your proprietary business data, customer information, and project scope inputs are strictly sandboxed and never used to train public AI models.

6. Data Storage and Sovereign Security

We build with enterprise paranoia. We take all reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

• Onshore Hosting: All digital personal information collected via our website and operations is hosted securely within Australia (utilising local AWS Sydney or Microsoft Azure Australia data centres).
• Security Measures: We employ enterprise-grade encryption (AES-256), multi-factor authentication (MFA), role-based access control (RBAC), and strict endpoint management across our WA-based and remote engineering pods.

7. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

• Trusted Service Providers: To our trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., CRM providers, secure cloud hosts), subject to strict confidentiality agreements.
• Legal Requirements: If required or authorised by Australian law, or if necessary to protect our legal rights, property, or safety.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather analytics on site performance. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

9. Accessing and Correcting Your Information

Under the APPs, you have the right to request access to the personal information we hold about you and to ask that we correct any inaccurate, out-of-date, or incomplete information. To request access or correction, please contact our Privacy Officer using the details below. We will respond to your request within a reasonable timeframe (usually 30 days).

10. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us immediately. We take privacy complaints seriously and will conduct a prompt investigation.

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website, and the "Effective Date" at the top of the page will be amended.

12. Contact Us

If you have any questions regarding this Privacy Policy, our APP compliance, or our secure AI practices, please contact our Perth headquarters: